1 Deposit & Confirmation

• A non-refundable deposit of 50% of the total project cost is required within 7–14 days of proposal acceptance to confirm your booking and initiate work.
• Until the deposit is received, we reserve the right to delay or cancel scheduling of your project.

2 Balance & Due Dates

• The remaining 50% is due 15 days prior to project commencement (or as per agreed milestones).
• For rush orders or high-peak periods, full payment may be required upfront.

3 Payment Methods

Payments can be made via: • Bank Transfer (NEFT/RTGS)
• Online Payment Gateway (e.g., Razorpay, PayPal)
• Credit/Debit Cards (Visa, Master): a surcharge of 2–4% applies. All bank or payment gateway charges are borne by the Client. Payments must be made to Travel Builder Technologies.

4 Late Payment & Non-payment

• Late payments incur a 1% per day late fee.
• If full payment isn't received within 5 days after the due date, we reserve the right to suspend or terminate services and retain the deposit as liquidated damages.

5 Refunds & Cancellation

• Deposits are non-refundable, except in exceptional circumstances at our discretion.
• If the Client cancels after work has begun or beyond the cooling-off period, fees for work completed to date remain due and non-refundable.
• Refunds (if any) will be processed within 15 working days of cancellation and issued to the original payment method.

6 Refund Processing Time

• Credit/Debit Card payments: 10–15 working days to process.
• Bank transfers: 10–14 working days for refunds.

7 Tax & Invoicing

• All invoices will include applicable taxes (e.g., GST).
• Invoices are issued upon receipt of each payment and will include detailed line items.

8 Dispute & Refund Requests

Requests for refunds or payment disputes must be submitted in writing within 7 days of the charge or invoice date. Any unapproved disputes may be rejected.